MS FrontPage Extensions FAQ:
Question: How
can I activate FrontPage support on my web hosting account?
Answer: Go to http://yourdomain.com/cpanel
-> Frontpage Extensions
Question: How do I use FrontPage 2000 to
publish my website?
Answer: Before you can publish an html
file to your web site with FrontPage, you must either have a page
already created, or create a page. To create a page with FrontPage,
follow these simple steps:
With FrontPage open, choose File --> New.
Type in "This is a simple test"
From the menu bar, choose File --> Save As.
Name the html file.(If this file is to be your homepage, be
sure to name it index.html) Once you have the file saved to
your hard drive, you are ready to publish the file.
Publish Your Web Page
- From the menu bar, choose File --> Publish
Web.
- Click on the Options button, In box below
Specify the location to publish your site to: enter the full
URL for your site.
- If this is the first time you are publishing
your site, select Publish all pages...
- Select Include subwebs. (Obviously, you
will have put your real domain name instead of 'mydomain.com')
- Click the Publish button.
- Enter your username and password.
- Click Done.
- If you have entered all the details correctly,
FrontPage will then publish your site.
Question: I get an error 500 internal server
error when trying to view my site.
Answer: The most common cause is the use
of FTP in uploading FrontPage generated webpages. This can damage
the FrontPage extensions. In this case the FrontPage extensions
will need to be reinstalled. This can be done in your control
panel.
If You are utilizing FrontPage to create Your
site You must use the file upload feature in the FrontPage program
to deliver these pages to the web server. If FrontPage webpages
are transferred by another FTP client, FrontPage extensions will
become damaged.
And even though the pages may be successfully
uploaded, they will not be viewable (translatable by a web
browser) due to a corrupted code.
Question: The default page still shows up
even after I have uploaded my index page.
Answer: SOLUTION: You MUST DELETE the
default page before your index page will show up.
Question: Getting error - "Root Web Busy"
Answer: FTP to your site and remove the
"service.lck" file in /www/_vti_pvt. This usually happens when
an FP session is interrupted before completion.
Question: Server timing out when publishing
large sites.
Answer: This difficulty arises when the
uploading link times out in the process of copying the web to
our server. The only suggestion Microsoft has offered so far is
to break the main web into a group of sub webs on your PC, then
upload these individually.
Question: Getting Error - "Front Page Extensions
not Installed"
Answer: We often see this error being
reported even when the extensions have been installed. If you
get this error, please reinstall the FrontPage extensions from
your control panel.are installed and repair them if necessary.
NOTE: The extensions are easily corrupted. Please use only FP
Explorer to update your web site on the server, not FTP.
Question: I published but my web's not there!
Answer: This will happen when the "Destination
Web Name" is filled in when publishing to our server. This box
should be left blank. If you put any other name in this box it
will create a subdirectory off of your root web and copy all of
your files into it. Your site will exist under a subdirectory
instead of at the top level /www where it should be.
Question: My counter, bbs, guestbook, etc
isn't working.
Answer: These problems are generally due
to incorrect permissions on either the directory, file(s) or cgi
script(s) that are associated with them. Please don't change the
permissions of your files or directories unless you have a specific
reason for doing so and you know what effect it will have on your
site.
Question: My forms won't work through the
Secure Server.
Answer: The call to a cgi script using
the Secure Server must not be within a webbot. Use a normal cgi
call in your html script for Secure Server calls.
Question: My search bot doesn't return any
results.
Answer: The /www directory must be world
readable AND you need to recalculate links BEFORE publishing (or
after editing directly on the server). If it still doesn't work:
FTP to the server and go to the /www/_vti_txt/default.wti directory.
Delete any files that begin with "ALL.". Don't delete any other
files. Then using Windows Explorer, do the same thing on your
PC. Recalculate links, test locally with your browser and publish
Question: FP starts the Web Publishing Wizard
when I try to publish.
Answer: Cancel the operation and reinstall
the FP extensions. They have been damaged.
Question: Why is my page renamed on the
server when I publish?
Answer: The "Default Document" of your
web is automatically renamed by the server to what is required
by the configuration of the server. For example, if you've named
the main page "index.html", it may be renamed "default.html".
Just check the links to your main page to make sure they refer
to it the same way.
Question: Microsoft FrontPage Support
Answer: Because of Microsoft policies,
we are not able to provide technical support for the FrontPage
client. We can only verify that the FrontPage server extensions
are working correctly. However, we have provided You the following
information as a courtesy. Should you need further assistance
with FrontPage please visit: http://support.microsoft.com/support/office/inprodhlp/
contents/frontpage/tocfptochhc.asp
An automated help file is also available for download at:
http://download.microsoft.com/download/ office2000pro/help/1.0/WIN98/EN-US/auto2000.exe
Corrupted Files:
Frontpage™ Extensions allow you to publish
your web site using Microsoft Frontpage™. These extensions
can occasionally become corrupted, so you can uninstall and then
reinstall Frontpage™ Extensions whenever required.
To (re)install Frontpage™ Extensions:
Click on the Frontpage™ Extensions link in
the Server area.
Click on the 'Install Extensions' button.
To uninstall Frontpage™ Extensions:
Click on the Frontpage™ Extensions link in
the Server area.
Click on the 'Uninstall Extensions' button.
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